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Management Consulting
Sometimes our clients need to improve a management process, develop a business or strategic plan, improve the way they manage their assets, or just to streamline a current process or department. WSC understands your needs, and brings our experience and expertise to bear to improve your business outcomes and achieve results. Examples of Management Consulting projects include:
Water Department Business Planning and Optimization
Client: City of San Diego Water Department
Services: Strategic and business planning, benchmarking, business process optimization
 Assisted the San Diego Water Department to be the first utility in the United States to integrate the Bid to Goal (BTG) management tool with the ISO 14001 EMS framework of continual improvement using the "plan, do, check, and act" approach. Unique and distinct advantages will be achieved by applying the results-oriented BTG program with a continual-improvement ISO 14001-management system, such as cost savings in providing water to the citizens and improved performance. WSC staff assisted preparation of strategic and business plans for each functional group within the Water Department and compared functional group performance and metrics with industry standard benchmarks. Established a framework for continuous improvement in both level of service and cost of service including approaches for the City staff to measure their progress.
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Developer Services Group Process Mapping and Standard Operating Procedures (SOPs) Development
Client: California American Water
Services: Business process mapping and optimization, SOP development
 Assisted the Developer Services group in developing process maps for each of the department's core operating responsibilities. The process maps were used to develop the organization, templates and content for the SOPs. |
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